DoubleTree by Hilton London Victoria

Everyone was so accommodating and ready to help. We arrived several hours before check-in, very tired from an overnight flight that left us without any sleep, we were greeted warmly by the front desk agents. We had hoped to leave our bags while we went for a walk to try to stay awake. They did us one better and gave us an early check-in which we greatly appreciated. We had some problems with the thermostat the first couple of days. As soon as we asked they had maintenance there trouble shooting. He got it cooled down but the next day it was too cold. Again, as soon as we asked, maintenance was there along with an offer from the front desk that they would move our room if needed. The concierge helped us with the delivery and pickup and storage of a mobility scooter we rented for my mother. The restaurant staff was very accommodating--providing substitutions to address allergies, etc. The location was excellent. Google maps shows it being a little walk to Victoria station but, in reality, there is an entrance to the station just steps from the front door of the hotel. The photo I added was taken from the vantage point of being ready to walk into Victoria Station and looking back across the street to the hotel. This was a huge benefit to us as we were able to get anywhere within the city on public transportation. Having flown into Gatwick, we took the Gatwick Express directly to Victoria Station, too. The room attendants were very good--the room was sparkling clean--it was so nice to have the room made up daily again. We have found that since the pandemic, most hotels only clean the room during your stay if you make a specific request the night before. My husband particularly appreciated the warm cookies they had at the front desk--be sure to ask.

We upgraded to a king deluxe and it was a big room that felt luxurious. There was an espresso machine and pods ready to go. They also kindly gave us some chocolates, and the warm cookies were delicious. The room had a lovely big bed - very comfortable. Great bathroom with rainfall shower. Otherwise, it was close to the station and the staff were helpful and friendly. I liked that we could control the heating, although it did take a while to warm up upon arrival! The location is amazing, and we never had to wait for a lift.

I had room 216 and it looks into the Victoria station and some of the skyline, but I was there just for 2 days and it did not bother me as I had tons of natural light. It was away from the elevator so very good insulation, a quiet room. Clean and spacious. I was asked three if I was happy with my stay. The agent that checked me in and then Dilma.

Theres always a mix up with payment. We ordered in room breakfast so that we wont have to wake up too early and queue at the resto. But what happened was, we received an early morning call from the front desk, asking us to come down to settle the payment for the breakfast so that the breakfast will be brought to our room. I found this really rude. It was our first night and fees could have been settled during the day or during check out. Another not so good experience is the breakfast tray. After eating, we requested that the tray be picked up/tidied up but no one was getting it. We left 3 days later it is still in our room. We called everyday for pick up but we always get a yes response but no one came to pick it up. We request for cleaning of the room, the room ks regularly cleaned but they skip the table and breakfast tray.

Loved the location. Love the security for accessing rooms felt very safe that only guests could access the floors for the bedrooms. Loved the comfort of the bed (mattress) very comfy. The staff were thoughtful and helpful and the rooms were very clean! We loved our stay.